FAQ
Questions, answered.
Straight answers to what businesses usually ask before hiring a commercial cleaning company. Anything else, just ask.
What types of commercial properties and businesses do you clean?
We focus on medical offices and healthcare facilities, dental and specialty practices, and professional and corporate offices. We also clean commercial office buildings, multi-tenant properties, behavioral health and counseling facilities, churches, daycare and educational facilities, retail stores and showrooms, research and administrative facilities, nonprofits and community centers, group homes, restaurants, warehouses and light industrial spaces, and post-construction sites. Most facilities we serve are between about 500 and 20,000 square feet, and larger or multi-location facilities are considered case by case.
How much do your commercial cleaning services cost?
Every quote is customized. Pricing depends on your facility size, type of business, cleaning frequency, scope of services and any specific requirements. Request a free, no-obligation quote and we'll put together a plan that fits your needs and budget. Special pricing for larger facilities, multiple locations or long-term recurring agreements may be considered case by case.
Do you offer free estimates or on-site walkthroughs?
Yes. We offer complimentary, no-obligation consultations, customized quotes and facility walkthroughs for prospective commercial clients.
Can you customize a cleaning plan based on our facility's needs and budget?
Yes. Customized plans are the core of what we do. We take the time to understand your business and build a plan and schedule around how your facility actually operates.
Do you offer daily, weekly, biweekly and monthly cleaning?
Yes. We offer daily or nightly cleaning (Monday to Friday or 7 days a week), 2 to 4 visits per week, weekly, biweekly and monthly service, plus custom schedules.
What are your office hours?
Our office is open Monday to Friday, 10 AM to 4 PM, and closed on weekends. We're available 24/7 for emergency calls, and quote requests are accepted online 24/7. Office hours are separate from your cleaning schedule, which can run 7 days a week.
Can cleaning be scheduled after business hours, overnight or on weekends?
Yes. Office hours don't limit your cleaning schedule. Cleaning is available 7 days a week, including evenings, overnight hours and weekends, based on your needs and scheduling availability.
Are you insured?
Yes. Neustiq Commercial Cleaning LLC is insured.
Do you provide cleaning supplies and equipment, or do we need to supply them?
Supplies and equipment are covered during your walkthrough and spelled out in your service agreement, so you know exactly what is included before service begins.
How do you ensure consistent cleaning quality and accountability?
Through clear communication, attention to detail, quality oversight and accountability. We stay responsive and address any service concern promptly, so you can be confident your facility is being properly maintained.
Will the same cleaning professional service our facility each visit?
Staffing for your facility is discussed during the walkthrough and outlined in your service agreement.
What happens if our assigned cleaner is unavailable or a scheduled cleaning is missed?
How coverage and missed visits are handled is set out in your service agreement. If anything is ever missed, contact us and we'll address it promptly.
Do you offer deep cleaning, floor care and specialty cleaning?
Yes. We offer deep cleaning, floor cleaning and maintenance, window and interior glass cleaning, move-in and move-out cleaning, and post-construction and renovation cleaning.
Do you have experience cleaning medical and dental offices?
Medical and dental office cleaning is one of our core services. Our founder's background is in healthcare leadership and operations, which shapes how we care for clinical and patient-facing spaces.
What is the minimum contract length, and what is your cancellation policy?
Contract terms and cancellation are outlined in your service agreement, and we'll walk you through them before you sign.
How soon can cleaning begin after we accept a quote?
It depends on your facility and scope of work. Let us know your preferred start date in the quote form and we'll confirm timing with your quote.
What areas of New Jersey do you service?
We serve Central New Jersey and select Northern New Jersey communities within about 30 miles of Edison (08817), including Middlesex, Union and Somerset counties and parts of Essex, Morris, Mercer and Monmouth counties. Locations outside our standard area may be considered for larger recurring commercial contracts.
How do you handle cleaning concerns, special requests or service adjustments?
Just reach out by phone or email. We're committed to responsive communication and to addressing concerns promptly, and your plan can be adjusted as your needs change.
Do you offer one-time cleaning in addition to recurring contracts?
Yes. Recurring contracts are our focus, but we also take on one-time deep cleaning, move-in and move-out cleaning and post-construction projects based on availability.
What payment methods do you accept?
We accept ACH and bank transfers, business checks, and major credit and debit cards. Commercial clients receive professional invoices with payment terms outlined in their service agreement.
Free quote and walkthrough
Let's talk about your facility.
Request a free, no-obligation quote. We'll schedule a walkthrough and build a cleaning plan around your space, your schedule and your budget.
Quote requests accepted online 24/7. No account needed.
